Job Description
Join our award-winning customer support team as a Part-Time Trainee! We're seeking passionate individuals in Stockton, CA to kickstart their career in customer service. No prior experience needed – we provide comprehensive training to transform you into a support superstar. Enjoy flexible hours, competitive pay, and a supportive environment where your growth matters.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Uphold brand voice and service excellence standards
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency with MS Office suite
- Ability to work 20-25 hours/week (flexible scheduling)
- Customer-focused mindset with empathy and patience
- Quick learner with adaptability to new technologies
- Valid work authorization in the US
- Reliable transportation to Stockton office