Job Description
Immediate Hire Opportunity for Call Center Agents in Detroit, MI!
Join our dynamic customer service team at Detroit Connect Solutions and start your career today. We're seeking motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a supportive work environment. Apply now and begin your journey with us immediately!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call volume and resolution rates
- Collaborate with team members to enhance customer satisfaction
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Microsoft Office and CRM software
- Excellent problem-solving abilities under pressure
- Reliable high-speed internet connection for remote work
- Flexible availability including evenings/weekends