Job Description
Launch your career in customer service with our comprehensive paid training program! Tampa Bay Customer Solutions is seeking motivated individuals to join our award-winning call center team in St. Petersburg, FL. No prior experience required – we invest in your success with industry-leading training, competitive benefits, and a supportive work environment. Enjoy flexible scheduling, advancement opportunities, and the chance to represent top brands while making a difference in customers' lives.
Why Join Us?
- PAID 4-week training program with certification
- Comprehensive health, dental, and vision benefits
- Tuition reimbursement for career growth
- Monthly performance bonuses
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills in English
- Basic computer proficiency with typing 30+ WPM
- Strong problem-solving abilities and patience
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screening
- Positive attitude with customer-first mindset
- Residency in St. Petersburg/Tampa Bay area preferred