Job Description
Join our award-winning customer experience team as a Part-Time Customer Support Trainee in Stockton, CA! We're seeking enthusiastic individuals ready to build rewarding careers in customer service while receiving comprehensive paid training. This flexible position (20-25 hours/week) offers competitive compensation, career advancement opportunities, and a supportive environment where your growth is prioritized.
At Nexus Solutions Group, we believe exceptional support starts with exceptional people. Our trainees gain hands-on experience with industry-leading tools while developing skills that open doors to long-term careers in tech, sales, and operations. Enjoy a modern workspace, collaborative culture, and the satisfaction of helping customers daily.
Responsibilities
- Master product knowledge and support protocols through structured training modules
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Document interactions and resolve issues using CRM systems
- Collaborate with senior agents to troubleshoot complex cases
- Meet quality and productivity benchmarks during training period
- Identify opportunities to improve customer experiences
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Patience and problem-solving aptitude
- Availability to work 20-25 hours/week (flexible scheduling)
- Positive attitude with commitment to customer satisfaction
- No prior experience required – training provided
- Reliable internet access for remote support options