Job Description
Launch your career with industry-leading training! NexGen Solutions Inc. is seeking motivated Entry-Level Customer Service Specialists in Nashville, TN and remote positions. No prior experience required – we provide comprehensive paid training to develop your skills in customer engagement, problem-solving, and digital tools. Join our award-winning team and enjoy competitive benefits, flexible schedules, and clear growth pathways into senior roles.
Why Choose Us? • 4-week paid training program • Hybrid work options (office/remote) • Health/dental/vision insurance • Tuition reimbursement • Quarterly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and ticketing systems
- Document interactions accurately in client databases
- Collaborate with technical teams for complex problem escalation
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Basic computer proficiency (Microsoft Office, internet navigation)
- Ability to work independently in remote settings
- Positive attitude and willingness to learn new technologies
- Reliable internet connection for remote work
- Background check and drug screen required post-offer