Job Description
We are looking for a motivated Part-Time Customer Support Specialist to join our team in New York. This is an entry-level position designed for individuals eager to start a career in the tech industry with no prior experience required. You will be the first point of contact for our clients, ensuring they receive the support they need to succeed.
At Apex Digital Solutions, we value enthusiasm and reliability. We offer comprehensive training and a flexible schedule to accommodate students and those seeking work-life balance.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone in a professional and timely manner.
- Log customer interactions and issue resolutions accurately into our CRM system.
- Assist customers with basic troubleshooting and product navigation.
- Collaborate with the internal team to escalate complex issues.
- Provide feedback on customer trends to help improve our services.
- Meet daily response time and satisfaction targets.
Qualifications
- No prior experience required; we provide full training.
- Must have a high school diploma or GED equivalent.
- Proficient in using web browsers and Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Must have a reliable high-speed internet connection.