Job Description
Are you looking for a flexible career path with comprehensive training and growth potential in the heart of Texas? TechHorizon Solutions is seeking a motivated Part-Time Customer Success Specialist to join our dynamic team in Austin.
We provide a complete onboarding program designed to equip you with the skills needed to excel. No prior experience is necessary—we invest in our talent!
Why Join Us?
- Training Provided: Full product and soft skills training included.
- Flexible Hours: Part-time schedules tailored to your lifestyle.
- Growth Opportunities: Clear pathway to full-time and management roles.
- Modern Environment: Work with cutting-edge technology in a collaborative space.
Responsibilities
- Assist customers via phone, email, and live chat to resolve inquiries and provide product support.
- Participate in weekly training sessions to master our CRM software and sales methodologies.
- Build lasting relationships with clients to ensure high retention and satisfaction rates.
- Document customer feedback and report common issues to the product team.
- Meet daily and weekly performance targets within your part-time schedule.
- Collaborate with the sales team to identify upsell opportunities.
Qualifications
- High school diploma or equivalent required.
- Must have reliable high-speed internet and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to work part-time hours (e.g., evenings or weekends) as required.
- A positive attitude and strong willingness to learn new software tools.
- Basic computer proficiency and typing speed.