Job Description
Join our award-winning team as a Part-Time Customer Service Trainee! No experience needed – we provide comprehensive paid training to equip you with essential skills. This role offers flexible scheduling (20-25 hours/week) and growth opportunities within our dynamic Chicago-based organization. Learn industry best practices in client relations, communication, and problem-solving while supporting our diverse clientele. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Complete paid training program covering customer service protocols and company systems
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and concerns using established guidelines
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics during and after training period
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication skills and customer-first mindset
- Reliable internet access for remote training components
- Ability to attend paid training sessions (4 weeks, 25 hrs/week)
- Basic computer proficiency with willingness to learn new systems
- Availability for weekday/evenend shifts after training completion
- Positive attitude and adaptability in fast-paced environments