Job Description
Join Denver Customer Solutions as a Part-Time Customer Service Specialist and kickstart your career with comprehensive training! We're seeking motivated individuals to deliver exceptional support while gaining valuable skills in communication, problem-solving, and CRM systems. This flexible role offers perfect work-life balance with evening/weekend shifts, ideal for students or professionals seeking supplemental income. No prior experience required – we provide paid training to ensure your success.
What We Offer:
- Comprehensive 2-week paid training program
- Competitive hourly wages + performance bonuses
- Flexible scheduling (20-25 hours/week)
- Clear career advancement pathways
- Modern downtown Denver workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions in Salesforce CRM system
- Upsell products based on customer needs
- Collaborate with support team to improve processes
- Maintain 95% customer satisfaction rating
- Attend weekly training sessions for skill development
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Basic computer proficiency (typing, internet, MS Office)
- Ability to work independently and in teams
- Customer-focused mindset with empathy
- Availability for 3-4 weekdays + weekend shifts
- Must pass background check and drug screening
- Willingness to learn new technologies