Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base. This role offers flexible scheduling (20-25 hours/week) and is perfect for students or career-changers looking to launch their professional journey in Raleigh's thriving tech hub. Enjoy competitive pay, comprehensive training, and a supportive work environment that values growth and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and provide product support for software solutions
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office Suite and web-based tools
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings and weekends
- Customer service experience preferred but not required
- Must be authorized to work in the United States