Job Description
Join CityHub Solutions as a Part-Time Customer Service Specialist and kickstart your career in Chicago's thriving business district! We're seeking enthusiastic individuals to deliver exceptional client experiences while developing valuable professional skills. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our dynamic team. Perfect for students and career changers looking to build foundational expertise in customer relations and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve technical and billing issues using ticketing systems and knowledge bases
- Process transactions and maintain accurate client records in CRM platforms
- Collaborate with sales and support teams to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; currently enrolled students encouraged to apply
- 1+ years customer service or retail experience preferred
- Proficiency with Microsoft Office Suite and basic CRM tools
- Strong verbal communication and active listening abilities
- Ability to work evenings and weekends (15-25 hours/week)
- Detail-oriented with excellent problem-solving aptitude
- Authorized to work in the United States