Job Description
Join our award-winning team in Baltimore with zero experience required! We're seeking motivated individuals for our paid training program to become Customer Service Specialists. This is your opportunity to launch a rewarding career in finance with comprehensive hands-on training, mentorship, and competitive benefits. Enjoy a collaborative environment where your growth is our priority. No prior experience needed – we'll teach you everything!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Process transactions and resolve account inquiries
- Utilize CRM systems to maintain accurate client records
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics while maintaining high satisfaction scores
- Participate in ongoing training and skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college required)
- Strong communication and interpersonal skills
- Ability to learn quickly in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Baltimore office
- Commitment to 40-hour work schedule (Mon-Fri)
- Passion for helping others and building relationships