Job Description
Join Detroit's fastest-growing tech community as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences while launching their careers in a dynamic startup environment. Perfect for students and recent graduates seeking flexible hours, competitive pay, and growth opportunities in Detroit's thriving tech sector.
Our team values collaboration, innovation, and community impact. You'll gain hands-on experience with CRM systems, client communication, and problem-solving while building a professional network in one of America's most exciting cities. No prior tech experience required – we provide comprehensive training!
Responsibilities
- Respond to client inquiries via phone, email, and chat with professionalism and empathy
- Manage and update customer records in Salesforce and Zendesk systems
- Collaborate with technical teams to resolve complex client issues
- Document interactions and maintain accurate case documentation
- Participate in weekly training sessions to enhance product knowledge
- Support community outreach events to promote Detroit's tech ecosystem
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work 20-25 hours/week with flexible scheduling
- Basic understanding of customer service principles
- Comfortable learning new software systems quickly
- Positive attitude and willingness to collaborate in team settings
- Authorization to work in the United States