Job Description
Welcome to Horizon Support Solutions, where we are looking for driven individuals to join our growing team in Mesa, AZ. If you are eager to start a career in customer service but have zero prior experience, this is the perfect opportunity for you. We provide comprehensive training and a supportive environment to help you succeed.
As a Part-Time Customer Service Associate, you will be the first point of contact for our clients. Your role is to ensure customer satisfaction by answering inquiries, resolving issues, and providing top-notch support. We value reliability and a positive attitude over years of experience.
Responsibilities
- Answer incoming customer calls and emails in a professional and friendly manner.
- Assist customers with product information and account inquiries.
- Resolve customer complaints and issues with patience and empathy.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the team to improve overall service quality.
Qualifications
- No prior experience required; we provide on-the-job training.
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and evenings.