Job Description
Are you a people person looking for a career launchpad? Apex Digital Solutions is looking for a dedicated Part-Time Customer Support Trainee to join our Phoenix, AZ team. This is the perfect opportunity for recent graduates or career changers to gain hands-on experience in a dynamic, fast-paced environment.
As a Trainee, you won't just be answering phones; you'll be the face of our brand. We provide comprehensive training on our internal systems and communication protocols. By the end of your training period, you'll be fully equipped to handle complex customer inquiries and contribute to our team's success.
Why Join Us?
- Comprehensive on-the-job training.
- Flexible part-time schedule (great for students or second jobs).
- Opportunity for full-time conversion.
- Modern office environment in the heart of Phoenix.
Responsibilities
- Assist customers via email, chat, and phone with inquiries regarding products and services.
- Learn and utilize internal CRM software to track customer interactions and resolutions.
- Document customer feedback and issues for continuous improvement.
- Collaborate with senior support agents to resolve escalated tickets.
- Participate in weekly training sessions and role-playing exercises.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient demeanor.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work a flexible schedule, including evenings and weekends.