Job Description
Are you looking for a rewarding career opportunity in Columbus, Ohio? TechFlow Solutions is currently seeking a dedicated Part-Time Customer Service Representative to join our dynamic team. We pride ourselves on providing exceptional service and are looking for individuals who are eager to learn, grow, and contribute to our success. This role offers a fantastic work-life balance with flexible scheduling options for students and those seeking secondary income.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues promptly.
- Provide accurate information regarding products, services, and company policies.
- Enter and update customer data into our CRM database with high attention to detail.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to meet team targets.
- Participate in daily team meetings and training sessions to enhance skill sets.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for entry-level candidates.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace are required for remote/hybrid support.