Job Description
Join our award-winning team as a Part-Time Customer Service Representative! No experience needed – we provide comprehensive paid training to help you succeed. Enjoy flexible scheduling including evenings and weekends while building valuable career skills in a supportive environment. This role offers immediate growth opportunities into senior positions with competitive benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Detroit location
- Previous customer service experience preferred but not required