Job Description
Join our award-winning team as a Part-Time Customer Service Associate with comprehensive paid training! No experience necessary – we invest in your success with hands-on coaching and industry certifications. Enjoy flexible scheduling while building valuable skills in client relations, problem-solving, and digital tools. Our Fort Worth location offers a collaborative environment with growth opportunities into full-time roles and management tracks. Perfect for students, career changers, or those seeking work-life balance.
Why Choose Us?
- Free paid training program (valued at $2,500)
- Health benefits for part-time employees (20+ hrs/week)
- 401(k) with company matching
- Tuition reimbursement program
- Referral bonuses ($500 per hire)
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve client inquiries and technical issues efficiently
- Utilize CRM software to document interactions and track cases
- Collaborate with team to improve service processes
- Meet performance metrics for resolution time and satisfaction
- Participate in weekly training sessions and skill workshops
- Uphold company standards for data security and compliance
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written & verbal)
- Basic computer proficiency with Microsoft Office
- Ability to work flexible hours (evenings/weekends required)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Fort Worth location
- Pass background check and drug screening
- No prior experience required – training provided!