Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Solutions Group is currently seeking a motivated Part-Time Customer Service Associate to join our team in the heart of Chicago. We value potential, attitude, and a strong work ethic over prior experience. This is an excellent opportunity for students, recent graduates, or anyone looking for a flexible schedule.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. You will work in a fast-paced, supportive environment where your growth is our priority.
Responsibilities
- Greet and assist customers via phone and email with a friendly and professional demeanor.
- Answer product inquiries and provide accurate information to resolve customer issues.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Maintain accurate and up-to-date customer records and service logs.
- Collaborate with the sales and support teams to improve overall customer satisfaction.
- Identify opportunities to upsell products or services to meet team targets.
- Ensure the customer service area is organized and welcoming.
Qualifications
- No prior experience required – we provide comprehensive on-the-job training.
- High school diploma or equivalent (GED) is preferred.
- Strong verbal communication skills and a clear speaking voice.
- Basic computer proficiency (typing, navigating web browsers, email).
- Ability to work a flexible schedule, including evenings and weekends.
- A positive attitude and a genuine desire to help others succeed.
- Reliable transportation to and from the Chicago office.