Job Description
Welcome to Pikes Peak Retail Group, where we are dedicated to serving the vibrant community of Colorado Springs with excellence. We are currently seeking a motivated and friendly Part-Time Customer Service Associate to join our dynamic team.
As a key member of our front-line staff, you will play a vital role in ensuring our customers have a seamless and enjoyable experience. Whether assisting with product inquiries, processing transactions, or resolving concerns, your positive attitude will set the tone for our brand. We pride ourselves on fostering a supportive work environment where growth and development are encouraged.
Join us and be part of a team that values your contribution and offers competitive compensation along with flexible scheduling to fit your lifestyle.
Responsibilities
- Greet and welcome customers with a friendly, professional demeanor upon entering the store.
- Answer phone inquiries and route calls to the appropriate departments efficiently.
- Assist customers in locating products and provide detailed product information and recommendations.
- Process sales transactions accurately using point-of-sale (POS) systems.
- Handle customer complaints or concerns with patience, empathy, and a solution-oriented approach.
- Collaborate with the sales team to meet daily and weekly sales targets.
- Maintain a clean, organized, and visually appealing sales floor environment.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or retail experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and comfort with POS systems.
- Ability to stand for extended periods and lift light merchandise (up to 20 lbs).
- Strong problem-solving abilities and attention to detail.
- Availability to work evenings and weekends as needed.