Job Description
Join our dynamic team as an Entry-Level Customer Service Associate at Global Retail Solutions! This part-time role offers flexible hours and hands-on experience in customer relationship management. You'll be the face of our brand, delivering exceptional service while developing valuable career skills. Perfect for students and career changers seeking growth opportunities in Georgia's thriving retail sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with sales team to support product promotions
- Maintain detailed transaction logs and documentation
- Participate in weekly performance review sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication skills
- Ability to work 20-25 hours weekly (including weekends)
- Previous customer service experience preferred
- Positive attitude and problem-solving mindset