Job Description
Launch your career in customer service with our paid training program! TechGrowth Solutions is seeking motivated individuals for part-time roles in Columbus, OH. No experience required – we’ll teach you everything you need to succeed in a dynamic tech support environment.
What you’ll gain:
- Comprehensive paid training on industry-leading software
- Certification in customer service best practices
- Flexible scheduling (evenings/weekends available)
- Career advancement opportunities within our growing team
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues using proprietary software
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (Windows, web browsers)
- Ability to work flexible hours (20-25 hrs/week)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Columbus training center