Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in sunny Virginia Beach! We're seeking energetic communicators to deliver exceptional experiences while enjoying flexible scheduling. No experience required—comprehensive training provided!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Free parking and modern workspace near the oceanfront
- Health benefits eligibility for part-time employees
- Clear advancement paths to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed KPIs (call resolution, CSAT, AHT)
- Collaborate with team members on complex escalations
- Participate in monthly skill-building workshops
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Basic computer proficiency (typing 30+ WPM)