Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Baton Rouge! We're seeking energetic professionals to deliver exceptional experiences to our diverse clientele. Enjoy flexible scheduling, comprehensive training, and a supportive environment designed for growth. Perfect for students, parents, or career changers seeking meaningful part-time work with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset