Job Description
Join our elite customer service team in Riverside and earn top-tier compensation while making a real impact! We're seeking motivated Call Center Agents to deliver exceptional support to Fortune 500 clients. Enjoy premium benefits, flexible scheduling, and a vibrant workplace culture. If you're ready to elevate your career in a high-paying, growth-oriented environment, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve complex customer inquiries and technical issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for seamless resolutions
- Identify upsell opportunities for premium services
- Participate in ongoing training programs
Qualifications
- 2+ years call center or customer service experience
- Proven track record of exceeding sales targets
- Exceptional communication and problem-solving skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (45+ WPM) and multitasking abilities
- Bilingual (English/Spanish) candidates highly preferred