Job Description
Are you a natural problem solver with a passion for helping others? Lubbock Customer Excellence Center is seeking a dynamic and empathetic Part-Time Call Center Agent to join our thriving team. In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their experiences with our brand are nothing short of exceptional.
We pride ourselves on a modern, supportive work environment that values flexibility and growth. If you are looking for a part-time opportunity in Lubbock that offers competitive pay and a chance to make a real impact, we want to hear from you.
Responsibilities
- Handle High-Volume Inbound & Outbound Calls: Professionally manage customer inquiries, provide accurate information, and resolve issues to ensure high customer satisfaction scores.
- Manage Customer Data: Accurately document all customer interactions, account details, and transaction history within our CRM system.
- Product & Service Support: Assist customers in navigating our services, explaining complex policies in simple terms, and recommending solutions.
- Adhere to Quality Standards: Meet or exceed call handling time and quality assurance metrics set by management.
- Escalate Complex Issues: Recognize when a situation requires specialized assistance and efficiently route tickets to the appropriate department.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Previous call center or customer service experience is preferred; however, we provide comprehensive training for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a clear and professional phone demeanor.
- Technical Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Availability: Ability to work flexible shifts, including evenings and weekends as required by business needs.