Job Description
Join Atlanta Customer Connect's award-winning team as a Part-Time Call Center Agent! We're seeking energetic professionals to deliver exceptional customer experiences while working flexible hours in our downtown Atlanta hub. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. Perfect for students, career-changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Reliable high-speed internet for remote options
- Flexibility to work evenings/weekends