Job Description
Join Atlanta Connect Solutions as a Part-Time Call Center Agent and become the voice of excellence! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying Atlanta's vibrant lifestyle. This flexible role offers competitive pay, comprehensive training, and opportunities for growth in a supportive environment. Perfect for students, career-changers, or those seeking supplemental income.
Our state-of-the-art facility in downtown Atlanta provides a modern workspace with free parking and convenient MARTA access. Enjoy a positive culture that celebrates achievements and values work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal communication skills
- Ability to type 30+ WPM
- Proficient with Windows OS and basic software
- Flexible availability (evenings/weekends required)
- Positive attitude under pressure