Job Description
Join our award-winning customer experience team in Plano, TX! We're seeking energetic Part-Time Call Center Agents to deliver exceptional support while enjoying flexible schedules. At Dynamic Solutions Group, we invest in your growth with paid training, career advancement opportunities, and a vibrant team culture. Enjoy our modern office with complimentary snacks, ergonomic workstations, and monthly team-building events. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities under pressure
- Proficient with Microsoft Office and CRM software
- Flexible availability including evenings/weekends
- Ability to type 35+ WPM with high accuracy