Job Description
Join our award-winning customer service team at Madison Customer Solutions! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for students, career changers, or anyone seeking work-life balance. Our state-of-the-art downtown facility offers modern amenities and a supportive culture focused on recognition and advancement.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Flexible shifts including evenings and weekends
- Free parking and public transit reimbursement
- Health benefits eligibility for part-time staff
- Tuition reimbursement program
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with team leads to address complex customer issues
- Meet/exceed key performance metrics (FCR, CSAT, AHT)
- Participate in weekly coaching sessions and training workshops
- Support special projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to type 35+ WPM with high accuracy
- Flexibility to work 20-25 hours/week (evening/weekend availability)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset