Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Virginia Beach! We're seeking energetic professionals to deliver exceptional support experiences across multiple industries. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your voice matters. Perfect for students, parents, or career changers seeking work-life balance without compromising on professional growth. Apply today and become part of our customer excellence revolution!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions and maintain detailed case notes in compliance with protocols
- Meet/exceed performance metrics including CSAT scores, handle time, and conversion rates
- Collaborate with team leads to escalate complex issues and implement process improvements
- Participate in ongoing training to master product knowledge and communication techniques
Qualifications
- High school diploma or equivalent; 1+ years customer service experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Type 35+ WPM with strong data entry accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive mindset and resilience under pressure during peak call volumes
- US work authorization and clear background check