Job Description
Launch your career with our comprehensive paid training program! St. Louis Solutions Group is seeking motivated individuals to join our dynamic call center team. No experience required – we provide all training needed to succeed in customer service, technical support, and sales roles. Enjoy competitive pay, health benefits, career advancement opportunities, and a supportive work environment in the heart of St. Louis.
Why Join Us?
- 2-week paid training program ($18/hour during training)
- Full benefits package (medical/dental/vision)
- Performance-based quarterly bonuses
- Tuition reimbursement for career development
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed monthly performance metrics (quality, speed, sales targets)
- Collaborate with team leads to improve customer experience
- Participate in ongoing training to enhance product knowledge
- Uphold company compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills (written and verbal)
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (Windows, MS Office)
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background check and drug screen
- Must be authorized to work in the US