Job Description
Join Detroit's fastest-growing customer solutions team! We're hiring passionate individuals with no prior experience – comprehensive training provided. Build a rewarding career while serving Detroit's vibrant community through our award-winning customer support platform.
Why Join Us?
- Free 4-week paid training program
- Career advancement opportunities
- Comprehensive benefits package
- Modern downtown Detroit workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues using our proprietary CRM system
- Document interactions in compliance with company standards
- Collaborate with team members to improve service quality
- Meet performance metrics including call resolution times
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills (written & verbal)
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Strong problem-solving aptitude
- Positive attitude and team-oriented mindset
- Willingness to learn new technologies