Job Description
Join ConnectCare Solutions as a Part-Time Call Center Agent and become the voice of excellence for our healthcare clients! We're seeking compassionate individuals to deliver exceptional customer service in a dynamic, supportive environment. Enjoy flexible scheduling, comprehensive training, and the opportunity to make a meaningful impact—all while growing your professional skills in one of Madison's fastest-growing industries.
Why Join Us?
- Flexible 20-30 hour workweek
- Competitive hourly pay + performance bonuses
- Free parking and modern downtown facility
- Health benefits for part-time staff
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve patient inquiries, appointment scheduling, and billing questions
- Maintain detailed electronic records in HIPAA-compliant systems
- Collaborate with healthcare teams to ensure seamless patient experiences
- Meet quality metrics for call resolution and customer satisfaction
- Participate in ongoing training for healthcare protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of healthcare terminology preferred
- Availability to work evenings/weekends (15-20 hours/week)