Job Description
Are you looking for paid training jobs with a competitive night shift schedule in San Jose, CA? Apex Contact Solutions is currently hiring for our top-tier Customer Service Representative program. We provide comprehensive on-the-job training to help you start your career immediately.
Join a dynamic team where your growth is our priority. We offer a supportive environment for those seeking jobs in Georgia or San Jose, providing the flexibility to thrive in a night shift role. If you are motivated, eager to learn, and ready to start a rewarding career, apply today!
Why Choose Apex Contact Solutions?
- Comprehensive Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Night Shift Benefits: Enjoy a stable schedule with full benefits including health, dental, and vision insurance.
- Career Advancement: Clear paths for promotion within the company.
Don't miss this opportunity to join a leading company with training provided jobs available right now. We are committed to helping you succeed in your new role.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic approach.
- Assist customers with product information, troubleshooting, and account management.
- Document all customer interactions and issues accurately in our CRM system.
- Resolve customer complaints and escalate complex issues to senior management when necessary.
- Collaborate with the support team to improve service quality and efficiency.
- Adhere to all company policies and call center quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Basic computer proficiency and typing skills (35+ WPM).
- Strong communication skills with the ability to listen actively.
- Ability to remain calm and professional in high-pressure situations.
- Willingness to complete the paid training program successfully.