Job Description
Join GlobalConnect Solutions in Jersey City, NJ and jumpstart your career with an exclusive $2,000 sign-on bonus! We're seeking motivated Call Center Agents to deliver exceptional customer experiences while earning competitive hourly pay and comprehensive benefits. Our state-of-the-art facility in downtown Jersey City offers a supportive environment with career growth opportunities.
As a key member of our customer service team, you'll resolve inquiries efficiently, build client relationships, and contribute to our award-winning service standards. No experience? No problem! We provide paid training and ongoing development to help you succeed.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with basic computer proficiency
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset