Job Description
Join our award-winning tech team with PAID TRAINING for motivated individuals seeking career growth in IT support! No experience required – we invest in talent and provide comprehensive hands-on training to launch your tech career. This urgent hiring opportunity in Colorado Springs offers competitive pay, benefits, and clear advancement paths. Perfect for career changers, recent graduates, and self-starters ready to learn in-demand skills.
Why Apply?
- 6-week paid training program ($20/hour during training)
- Full-time position with benefits after training
- Industry certifications included
- Flexible scheduling options
- Work with cutting-edge technology
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues using troubleshooting protocols
- Document ticket resolutions in CRM systems
- Collaborate with senior engineers on complex cases
- Participate in daily team training sessions
- Adhere to security protocols for client data
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy (Windows/Mac)
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Reliable transportation to our Colorado Springs facility
- Passion for technology and continuous learning