Job Description
Join TechStart Academy's award-winning paid training program and launch your tech career in San Diego! We're urgently hiring motivated individuals with no experience for our entry-level Tech Support Specialist role. Enjoy comprehensive paid training, mentorship from industry experts, and guaranteed job placement upon completion. Work in a dynamic environment with growth opportunities into cybersecurity, cloud computing, or network administration. Our San Diego headquarters offers modern facilities, competitive benefits, and a culture that celebrates continuous learning. No prior tech experience required – we provide everything you need to succeed!
Responsibilities
- Complete intensive 8-week paid training in IT fundamentals, troubleshooting, and customer service
- Provide Tier 1 technical support to enterprise clients via phone, email, and chat
- Document support tickets using CRM systems with 98% accuracy
- Collaborate with senior technicians to resolve complex technical issues
- Participate in weekly skill-building workshops and certification prep
- Uphold company security protocols and data protection standards
- Maintain 95%+ customer satisfaction rating through empathetic communication
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Zero prior tech experience required – training provided
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Proficient with Microsoft Office and basic computer navigation
- Ability to work flexible hours including occasional weekends
- Valid California driver's license (for occasional on-site support)
- Pass background check and drug screening