Job Description
Launch your tech career with TechStart Solutions! We're seeking passionate entry-level professionals for our Junior IT Support Specialist position in Minneapolis. No prior experience required - we provide comprehensive training and mentorship to help you thrive. Join our dynamic team and gain hands-on experience with cutting-edge technology while supporting our clients' digital infrastructure.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with network monitoring and basic system administration tasks
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff to resolve complex escalations
- Participate in continuous training programs to enhance technical skills
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Strong problem-solving abilities and customer service mindset
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to learn quickly and adapt to new technologies
- Valid driver's license for occasional on-site client visits