Job Description
Are you looking for a career opportunity in Detroit, MI or Illinois with paid training? Metro Support Corp is expanding and looking for motivated individuals to join our dynamic team.
We offer a comprehensive paid training program designed to equip you with the skills necessary to excel in a customer service role. No prior experience is required—just a strong work ethic and a willingness to learn.
Join us and take the first step toward a stable and rewarding career path. We value our employees and provide the tools you need to succeed.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Learn and utilize our CRM software to manage customer accounts and data accurately.
- Collaborate with team members to meet daily and monthly performance targets.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions in our internal database.
Qualifications
- High school diploma or GED equivalent required.
- Must reside in or be willing to work in the Detroit, MI or Illinois area.
- Strong verbal and written communication skills.
- Reliable computer and high-speed internet connection (for remote/hybrid options).
- Ability to work part-time hours with flexibility.
- Basic computer literacy and typing proficiency.