Job Description
Are you looking for a career that pays you to learn? We are seeking motivated individuals to join our team as Call Center Agents in Charlotte, NC.
We offer comprehensive Paid Training to ensure you are ready to succeed from day one. Join a company that values your growth and offers competitive benefits, including health insurance, paid time off, and clear paths for advancement.
Don't just have a job—build a future with us. Apply today and start your journey!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on empathy and efficiency.
- Resolve customer issues and complaints professionally, ensuring high customer satisfaction scores.
- Document all interactions accurately and timely in our CRM system.
- Meet or exceed daily performance metrics and quality assurance standards.
- Collaborate with team leads and support staff to improve service processes.
Qualifications
- High school diploma or GED equivalent.
- Must be a U.S. citizen or have legal authorization to work in the USA.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace (Hybrid/Remote friendly).