Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Agent and become the voice of our thriving Virginia Beach operations! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is our priority.
Our state-of-the-art facility in Virginia Beach offers modern amenities, flexible scheduling options, and opportunities for advancement into leadership roles. We invest in your success through paid training, performance bonuses, and ongoing development programs.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to share best practices
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities with calm demeanor
- Proficient with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and pre-employment assessment