Job Description
Launch your customer service career with our comprehensive paid training program! Coastal Connect Solutions is seeking motivated individuals for Call Center Agent positions in Corpus Christi, TX. No prior experience required – we provide all the tools and training needed to succeed.
What You'll Gain:
- 4-week paid training program with industry certification
- Competitive salary + performance bonuses
- Health benefits and 401(k) matching
- Clear career advancement path
- Modern, collaborative work environment
Join our award-winning team where your voice matters. We invest in our people because we know great customer service starts with happy employees. Ready to grow with us?
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain customer records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training and development sessions
- Uphold company values and brand standards in all interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear, articulate communication skills
- Strong problem-solving and active listening abilities
- Basic computer proficiency and typing skills (35+ WPM)
- Ability to work flexible shifts (evenings/weekends as needed)
- Customer service mindset with patience and positivity
- Must pass background check and drug screening
- Commitment to 6-month employment after training