Job Description
Join our dynamic team as a Customer Service Agent and launch your career in Nashville! We're urgently hiring motivated individuals with no prior experience – we provide comprehensive training. Enjoy competitive pay, health benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new systems
- Basic computer proficiency with Microsoft Office
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Nashville location
- Must pass background check and drug screen
- Availability to work flexible shifts including weekends