Job Description
Are you looking for a stable career with a competitive night shift schedule? Apex Support Solutions is hiring Night Shift Technical Support Associates in Milwaukee, WI, and we are looking for people who are ready to start, learn, and grow. This is an entry-level position perfect for high school graduates, students, or anyone seeking a fresh start in the tech industry.
We believe in promoting from within and providing comprehensive training for our team members. If you have a positive attitude and a willingness to learn, we will teach you everything you need to know to succeed in a high-growth environment.
Responsibilities
- Provide friendly and professional technical support to customers via phone and chat during night shifts.
- Troubleshoot basic software, hardware, and connectivity issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM database.
- Identify customer needs and provide accurate information regarding products and services.
- Collaborate with senior technical staff to escalate and resolve complex issues.
- Adhere to all company policies, quality standards, and performance metrics.
Qualifications
- No prior technical experience or college degree is required—full paid training is provided.
- High school diploma or GED is preferred.
- Reliable home internet connection and a quiet workspace are essential.
- Ability to commit to rotating night shift schedules (e.g., 10:00 PM to 6:00 AM).
- Strong written and verbal communication skills.
- Basic computer literacy and typing proficiency.