Job Description
Are you looking for an exciting career opportunity without the need for prior experience? Apex Systems is currently seeking dedicated Night Shift Customer Support Specialists in Atlanta, Georgia. We are looking for motivated individuals who are ready to start a rewarding career in a dynamic tech environment.
As a Night Shift Support Specialist, you will serve as the first point of contact for our valued clients, providing essential assistance during our peak evening hours. This is a fantastic role for students, career changers, or anyone seeking a stable night shift job with growth potential.
Why Join Us?
- No prior experience necessary; comprehensive training provided.
- Competitive hourly pay and performance bonuses.
- Shift differential pay for working night hours.
- Full benefits package including health, dental, and vision insurance.
Responsibilities
- Answer inbound phone calls and emails from customers with inquiries regarding products and services.
- Troubleshoot and resolve common technical issues or account questions with patience and empathy.
- Document all customer interactions, feedback, and resolutions accurately in the CRM database.
- Collaborate with the shift supervisor and support team to escalate complex issues when necessary.
- Stay updated on product knowledge, software updates, and company policies to ensure accurate assistance.
- Maintain a professional and positive demeanor while managing high call volumes.
Qualifications
- High school diploma or GED equivalent is preferred.
- No prior customer service or technical support experience is required.
- Must be available to work night shifts (e.g., 5:00 PM - 2:00 AM or similar).
- Strong communication skills and the ability to explain complex topics simply.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable home internet connection and a quiet workspace.
- A positive attitude and a willingness to learn new systems.