Job Description
Are you looking for a stable career in Jacksonville with no prior experience required? Apex Digital Solutions is hiring dedicated Customer Support Specialists for our growing night shift team.
We provide comprehensive paid training to help you master the skills needed to succeed. Whether you are a recent graduate or looking for a career change, this is the perfect opportunity to join a fast-paced, remote-friendly environment. We value soft skills and a willingness to learn above all else.
Why Join Us?
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Night Shift Schedule: Flexible hours for better work-life balance.
- Remote-Friendly: Work from the comfort of your home in Jacksonville.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Provide technical troubleshooting support for our suite of digital products.
- Document customer interactions and solutions accurately in our CRM system.
- Collaborate with the technical team to escalate and resolve complex issues.
- Ensure high levels of customer satisfaction through professional and empathetic communication.
- Adhere to company scripts and quality assurance guidelines.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong verbal and written communication skills.
- Access to a high-speed internet connection and a quiet workspace.
- Willingness to learn new software and processes quickly.
- Ability to work independently in a night shift environment.