Job Description
Join Nexus Solutions Inc. as a Night Shift Customer Support Specialist and launch your career in San Jose's thriving tech ecosystem! We're seeking motivated individuals ready to provide exceptional service during our peak evening hours. This role offers comprehensive training, career growth opportunities, and a supportive team environment. Enjoy competitive pay, differential for night shifts, and benefits including health insurance and 401(k) matching. Perfect for students, career changers, or anyone seeking flexible hours with upward mobility!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Troubleshoot technical issues for enterprise clients using remote diagnostic tools
- Document cases accurately in CRM system with detailed resolution notes
- Collaborate with global support teams for complex escalations
- Maintain service level targets with 95% customer satisfaction rate
- Participate in weekly training sessions on new technologies and processes
- Monitor system alerts and proactively address potential disruptions
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic computer proficiency with MS Office suite
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Flexibility to adapt to changing priorities and schedules
- No prior experience required - comprehensive training provided
- Reliable transportation to our San Jose facility
- Ability to sit for extended periods during shift