Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Baltimore with no prior experience. Full paid training provided to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply now to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions in our CRM system accurately
- Collaborate with team members to improve service quality
- Meet daily performance and quality metrics
- Participate in ongoing training sessions
- Support cross-functional projects as needed
Qualifications
- No experience required – we train everyone!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet access for remote options
- Availability for weekday/evenend shifts