Job Description
Launch Your Career with Comprehensive Paid Training
Are you ready to step into a dynamic role where your growth is our priority? NexGen Support Services is looking for motivated individuals to join our elite night shift team in the heart of Chicago. We offer industry-leading paid training programs designed to equip you with the skills needed to excel in customer service and technical support.
Why Choose NexGen?
- Zero Experience Required: We provide all the training you need to succeed.
- Night Shift Premium: Enjoy a competitive base pay with a shift differential.
- Modern Work Environment: Collaborate in our state-of-the-art facility downtown.
- Career Growth: Opportunities for advancement within the organization.
Don't let a lack of experience hold you back. Take the first step toward a stable, well-paid career today. Apply now and secure your future with NexGen.
Responsibilities
- Assist customers via phone, email, and live chat during night operations.
- Resolve customer inquiries and technical issues efficiently and empathetically.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Maintain a high level of customer satisfaction and retention metrics.
- Follow standard operating procedures and safety protocols strictly.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong communication and active listening abilities.
- Willingness to work rotating night shifts (10:00 PM - 6:00 AM).
- Self-motivated with a desire to learn new software and processes.
- Reliable transportation to our Chicago location.